communication 沟通.pptVIP

Line Leader Training 沟通 Objective/目标 At the end of this lesson, participants will : 课程结束时,大家需要: Be familiar with elements of communication. 熟悉沟通的要素. Know the guidelines for effective communication. 了解有效沟通的准则. Understand the barriers to communication and how to overcome them.了解沟通的障碍以及如何克服这些困难.. Understand the different organizational communication channels. 了解不同组织的沟通渠道. Communication involves :- 沟通包括: Information/信息 Meaning /意义 Interaction/ 交流 Behavior /行为 What is Communication ? 什么是沟通? Communication is Exchange of common and meaningful information 共同且有意义的信息交流称之为沟通. Job definition/作业定义 Instructions/指导 Feedback/反馈 Carry-out policy/执行政策 Decision-making/决策 HR Policies Purposes: Organizational Communication 组织沟通的目的如下 Organizational组织可以通过以下途径将信息传递给员工 To send information to employees e.g. Memos/备忘录 Notice boards/公告栏 Shop floor Talk/车间会谈 Flyers /宣传单 Internet/Emails/网络和邮件 Mobile phone/Telephone电话 Memorandum Organizational VS Interpersonal Communication Interpersonal - Face to face/面对面 - Person to person meaningful exchange 人与人之间的理解交流 Individual Barrier个人缺陷 Making assumptions/作假想 Lack of trust/缺乏信任 Failure to listen/不听 Emotions/情绪 Attitude/态度  Structure/结构 Size of company/公司规模 Span of control/控制范围 Lines of authority/管理者的路线 Social distance/社会差距 Environment/环境 Organizational Barrier/组织缺陷 Individual/个人的 Barriers To Communication沟通的障碍来自 Organizational/组织的 Perception 理解 - Meaning given to a message 给出的信息意义 - Difference between sender and receiver 发起者与接收者之间的差异 - Breakdown in communication 沟通的缺陷 - “See or hear what you want to see or hear ” 看或听你想看到的或听到的 Personal Goal/个人目标 To be Understood /被理解 To be Accepted/被接受 To get something done/要做一些事 To understand others/要理解别人 The purpose of communication are : Job definition / instruction 工作定义和说明 Rationale for job - “why should it be done “ 作业的理由-”为什么要进行” Co-ordination with the organization 组织与协调 The purpose of communication are : Feedback on performance and contr