How to Judge Your MS.pptVIP

How to Judge Your Management System如何判定您的管理体系 By Grant Hu Grant Hu 胡绪东 BSI/IRCA LA/LT MD/DGM/RDM/Eng.M/QAM USA/Singapore/HK ME/ITC/Trade/BANK Audit 300 Organizations Top 10 Excellent Youth of GET Outstanding Youth of GZ Major in ME,1988 Index 内容 Criteria 判定依据 Measure 判定方法 Root cause 解决问题 SPECIFIED REQUIREMENTS规定的要求 Customer requirements 顾客要求 Quality system requirements 管理体系要求 Manuals 手册类 procedures/work instructions 程序文件 / 工作指导书 Quality/Work standard 质量/工作标准 Legal requirements-statutory, regulatory or industry body 法定要求 - 法律，法规或行业机构 Regulations of registration body 认证机构的规定 AUDIT TYPES审核类型 1st Party – US auditing our own system Internal 第一方审核 - 我们审核我们自己的体系 内部 2nd Party - US auditing our supplier External 第二方审核- 我们审核我们的 供方 外部 3rd Party - US being audited by a registration body, BSI  External 第三方审核- 我们接受一个注册机构 如：BSI 的审核 外部 CONSIDER THE SERIOUSNESS考虑严重性 Two questions to be answered - 要回答两个问题- 1. What could go wrong if the nonconformity remains uncorrected 如果该不符合项未得到纠正，则会出现什么问题 2. What is the likelihood of such a thing going wrong 出现此种问题的可能性有多大 Observation观察项 A situation where there is a likelihood that nonconformity will occur. “可能出现不符合项情况。” NONCONFORMITY不符合项 A situation where there is a likelihood that nonconforming product or service will occur, or where the benefits of the management standard are not being realised, because of the absence of, or lack of adherence to a procedure. “因为缺少或未能遵守某个程序，可能出现不合格产品或服务，或者管理标准的好处不能实现的情况。” MAJOR NONCONFORMITY严重不符合项 A nonconformity or a number of non-conformities which together are of such severity that its existence would indicate that a nonconforming product or service could be released to the customer or where the requirements of an appropriate clause of the management system has not been adequately addressed. “一个或多个很严重的不符合项，其存在表明不合格的产品或服务可能被放行交付顾客，或者管理标准的某个相关要素之要求未被充分提及”。 统计/分析结果 　 要求 活动/ 部门/区域 计划P 实施D 检查C 改善行动A 　 文件/体系 管理者 资源 定单 计划 研发 生产 交货 零部件/产品 过程 内外部审核 不合 纠正预防 设备 文件 1 课室 仓储