DealingwithDifficultPeople-National.pptVIP

DDM Seminar Series Sandra Crowe, MA, PCC 301.770.7104 sc@ Dealing with Difficult People: Common Problems and Uncommon Solutions ?2009 Pivotal Point Training Consulting Inc. * Objectives Uncover awareness for your difficult triggers Understand why people are difficult Create practical solutions for dealing with difficult people and situations Support one another with present challenges ?2009 Pivotal Point Training Consulting Inc. * Creating Awareness Awareness of yourself and others is 95% of the cure: Ask yourself:Who/what triggers you? How do I act and how do I feel around the difficu