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前厅各岗位人员职责及服务流程 一、餐厅服务员 1.思想素质。热爱本职工作，树立为人民服务的思想，遵守服务员的职业道德，具有“顾客至上，信誉第一”的思想，能正确认识服务与被服务、服务人员与就餐人员之间的关系，有整体观念和协作精神。 　　2.业务素质。具有一定的餐厅服务理论知识与技能。能了解顾客的饮食心里，能接待各种不同的服务对象；懂得烹饪加工过程中各道程序的基本知识，能想顾客介绍经营内各种菜点的风味特色及制作方法，能熟练报出所经营的菜点的名称及价格；具有娴熟的摆酒、撤台、斟酒、派菜技术；懂得当地的风土人情、了解当地的名优特产、名胜古迹、交通状况，能熟练地回答顾客提出的有关问题；能妥善处理好服务过程中顾客发生的各种问题。 　　3.工作作风。具有吃苦耐劳、任劳任怨的工作精神；具有良好的卫生习惯；能礼貌待人，微笑服务，创造“宾至如归”的就餐环境。 　　4.仪表、举止。仪表端庄、不过分打扮，给人以自然美的感觉，举止文雅而不呆板，活泼、潇洒而不显出轻浮，给人以可敬可亲的印象。 Safety Supervision Bureau of the partys mass line educational practice reform program to promote the implementation of the rectification, establish a new system to work, in accordance with the requirements of the county Party committee, County Safety Supervision Bureau leadership check out the four winds there are problems, make the following implementation of the rectification program. First, the guiding ideology and basic principles of (a) guide thought: the partys eighteen, the eighteen session of the second, the Third Plenary Session of the spirit as a guide, conscientiously implement the spirit of general secretary Xi Jinpings important speech series, in strict accordance with the look in the mirror, dress up, wash bath, cure treatment, the general requirements, focus on maintaining the partys advanced nature and purity, closely linked to the people and pragmatic clean the main And look in the mirror, dress up, wash bath, cure treatment, the general requirements of focus to solve the four winds issue, the priority among priorities rectification as firmly put the four winds, the system construction is the fundamental strategy of the comprehensive wipe out the root cause, in order to promote the implementation of the rectification and the establishment of the work to ensure that educational practice from start to finish, good to do good, credibility, benefit the masses, promote the sustained and healthy development of the work of production safety science (two). Basic principles: 1, a deep understanding of the basic