CentralQueenslandUniversityMGMT11109IntroductiontoManagementLecturenote.pptVIP

* * * * * * * * Managerial performance Accountability The requirement to show performance results to a supervisor. Quality of work life QWL The overall quality of human experiences in the workplace. The organisation as an ‘upside-down pyramid’ The management process Management The process of planning, organising, leading and controlling the use of resources to accomplish performance goals. The management process Planning: The process of setting objectives and determining how to accomplish them. Controlling: The process of measuring performance and taking action to ensure desired results. Organising: The process of assigning tasks, allocating resources and arranging activities to implement plans. Leading: The process of arousing enthusiasm and directing efforts towards organisational goals. Mintzberg’s ten managerial roles Managerial agendas and networks Agenda setting Action priorities that include goals and plans that span long and short time frames. Good managers implement their agendas by working with people inside and outside the organisation, which is made possible by networking. Networking The process of building and maintaining positive relationships with people whose help may be needed to implement work agendas. Managerial learning Lifelong learning Continuous learning from daily experiences and opportunities. Especially in today’s dynamic environment, a commitment to lifelong learning helps us build skills that are up-to-date and valuable in the market. Skill The ability to translate knowledge into action that results in desired performance. Essential managerial skills Essential managerial skills Technical skill The ability to use a special proficiency or expertise in your work. Human skill Ability to work well with other people. Emotional intelligence ability to manage ourselves and our relationships. Conceptual skill Ability to think analytically and solve complex problems. Skill and outcome assessment Managerial competency A skill-based capabil