07-08-1旅游英语.docVIP

试卷一 Ⅰ词组(每题2分, 共24分) 前厅部 家外之家 橱窗 神经中枢 接受预定 分配房间 分发行李 兑换外币 客房出租率 彬彬有礼 热心助人 处理投诉 Ⅱ.Choose the most appropriate answer (20’) 1.“To reserve a room ” means____________. to live in a room to clean a room to book a room 2.“To make an outside call” means _______________. a). to call somebody outside by phone b).to phone somebody through an outside line c).to go out and phone 3.A collect call should be paid by ______________. the one who receives the call the one who makes the call the one who puts through the call 4.A reservationist is a hotel employee ________________. who is in charge of reservations who would like to reserve a room in the hotel who is making a call at the reservation desk An operator is normally a woman ______________. working at the reception desk working at the general switchboard working in the office of the manager 5. I have to see theres a room available. a. if b. when c. why d. that 6. Encouraging and settling the guests complaints will an unhappy guest and ____ the hotels problems so that the operation can be bettered. a. reveal... soothe b. soothe... reveal c. recommend... reveal d. soothe... check 7. They say that Guilin leads the world ____ beautiful scenery. a. on b. for c. in d. at 8. A: Excuse me, but could you help me? B: . a. Hi, morning. b. Oh, yes, sir. What can I do for you? c. Am I wanted on the phone? d. Your name and your passport, please? 9. The young gentleman ____ wait and have a rest in the lobby. a. have to b. shall c. is to d. is going to 10. .I am afraid the recorder is out of order. It strange. a. sounds b. looks c. seems d. smells Ⅲ.Translate the following sentences into English. (25’) 桂林是中国最美丽的确城市. 服务是旅馆的最重要产品. 我想把头发做一下. 你喜欢什么房间,是高级套间还是经济房间? Ⅳ. Decide whether the following statements are true or false. If it is true, please mark ‘‘T’’; If it is false, please mark ‘’F’’. (10’) In a standard h