Entertaining a client.pptVIP

Entertaining a client Agenda Before the meal Fix a meal meeting Decide on a good restaurant Purpose of the meal During the meal Ordering foods Communicating with the client s After the meal Send gifts Sign the contract Other forms of entertaining a client An activity: practice entertaining a client Client and customer and host Client: The party for which professional services are rendered, as by an attorney. Customer: One that buys goods or services. Informal. An individual with whom one must deal: a tough customer. Host: One who receives or entertains guests in a social or official capacity. 社交或官方场合 Play the host/hostess 做东 When to fix a business meal? Not on Day 1: jetlag, tiredness, business, etc. Depends on how long client is staying. Can be any meal of the meal: for example, dim sum meeting 早茶会 Criteria of a good restaurant Location: not too far 位置 Atmosphere: quiet, cozy, etc. 氛围 Comfort: seat, table, heating, etc. 舒适度 Cleanliness: table cloth, washroom, etc. 清洁 Staff friendliness: smile, polite, etc. 侍者态度 Staff attentiveness: on alert, ready, professional, etc. 侍者专注度 Speed of service: efficient, organized, etc. 速度 Quality of food: delicious, refreshing, ecological, etc. Quality of drink: hot coffee, cold beer, etc. Value for money: affordable, not too expensive 性价比？ Why are the ten criteria important to entertain a client? Leave a good impression on the client Treat her like a queen Treat him like a king Know him/her better through communication: interest, hobbies, needs, etc Build a bond/relationship with him/her Enhance an existing business relationship Close/conclude/make the deal and look to other deals to come in future 签约 Have a good knowledge of the well-known local restaurants and hotels Be a gourmet 美食家 You can be a great host/hostess. Your will leave a great impression on your boss! Your boss won’t forget you for the next promotion opportunity. Terms used in a meal Breakfast meeting 早餐会 Lunch meeting/ Luncheon 正式的午餐 Dinner