HKFL-0003 Using the Vaccum to Clean a gue st Room.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 USING THE VACCUM TO CLEAN A GUEST ROOM 使用吸尘器吸尘 Task Number: 任务序号 HKFL-0003 客房部文件-0003 Department: 部门 Housekeeping 客房部 Date Issued: 签发日期 October-2010 2010年10月 Guest Expectation: 宾客期望 I want carpet to be clean and soft when I walk on it with bare feet. Along the corridor, I expect working material properly positioned, so I can walk easily to my room. 当我赤脚走在地毯上时希望地毯是干净柔软的。沿着走廊，我希望工具能摆放在适当的位置，让我顺利走到房间。 Time to Train: 培训时间 30 minutes Why is this task important for you and our guests? 为何这个工作对你和顾客都很重要？ Answers: I know how to position my working material. 我知道怎样放置工具； I know how to professionally clean carpet. 我知道怎样专业清洁地毯； I can show my professionalism. 我能展示我的专业素质； Guests feel comfortable with clean carpet and sofas which are dust free 客人光脚时能感觉到干净柔软的地毯带来的舒适． WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS Approaching the guest room 走近客房 When you approach the guest room with your trolley and vacuum cleaner, place the vacuum cleaner and the trolley at the side of the door before knocking 3 times at the guest door and Announcing: “Housekeeping”. 当你推着布草车和吸尘器接近客房时，将吸尘器和布草车放在门的一边，敲三下门并同时说：客房服务！ Why do I have to knock 3 times? 为什么要敲三下门？ Positioning the vacuum cleaner and trolley when entering the guest room 进入客房，放置好吸尘器和布草车 Put vacuum cleaner upright and lean it against the side wall. 将吸尘器直立依靠着墙壁放置。 Place the trolley right in front of the guestroom door. 布草车停放在客房门的右前方。 Position the trolley very near to the door. 布草车放置在离房门很近的地方。 Do not leave the trolley in the center of the corridor. 不要将布草车放在走廊中心。 Why do I have to position the cleaner upright? 为什么要直立放置吸尘器？ Why do I need to position the trolley and the vacuum cleaner items in front of the guest room?为什么要将布草车和吸尘器等物品放在客房门前？ Preparation 准备工作 Make sure the machine is working and the accessories are ready, i.e. hose, nozzle, flat nozzle and round brush. 确保机器运转正常，配件齐全，比如，灭火水管、喷头、平扁喷头和圆刷。 Which accessory do I use to clean furniture? 清洁家具该用那种工具？ Vacuum 吸尘器 Pick up pieces of pa