酒店中级英语50句.pptVIP

旅行社 Travel service/ agent 总机 Operator Extension 分机 高级房 Superior Room 豪华房 Deluxe Room 豪华园景房 Deluxe Garden View Room 豪华山景房 Deluxe Mountain View Room 行政房 Executive Room 豪华套房 Deluxe Suite 行政套房 Executive Suite 贵宾套房 Premier Suite 豪生套房 HoJo Suite 总统套房 Presidential Suite VIP别墅 VIP Villa III. Situational Sentences 1. Receiving call: Good morning/ afternoon/evening Reservation . X speaking. How may I help you 2. Answering the inquiry for rate: 请问房费多少？ What is the rate， please？ 注意：报数字的方法。 RMB 1098； RMB 988 3. 询问客人有无预订： Do you have a reservation? 4. 请客人出示护照： May I see your passport please? 5. 请客人签名： May I have your signature here please? 6.询问客人是否需要行李服务： Do you need the bellboy? 7.交予客人房卡及相关物品 Here is your room card, passport and deposit slip, please keep them. 8. 祝客人入住愉快 Have a nice sleep/I hope you are enjoying your stay with us/Enjoy your stay. 9.对客人感谢的回答： I am at your service/ It’s my pleasure. 对客人的等待表示歉意： 10.I am sorry to have kept you waiting. 11.I am sorry for the inconvenience. 要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No”，要委婉一些。 12. I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。 13. Would you like to check out now? 14.I hope you’ve enjoyed your stay here. 15. How would you like to make payment， sir. 16. All your luggage is here. And the taxi is waiting just outside. 17. Here is your bill and invoice. 结账 check-out 18. We look forward to seeing you again. 19. Im afraid our hotel is fully booked on that date. 20.Is there anything valuable or breakable in your bag？ 21. You may leave your luggage in the Concierge. Ⅳ.Other Situation: 22. Don’t worry, your luggage will be sent up at once. 23. Would you like me to call a taxi for you? 24. It takes about one and half hours to the airport by taxi. 25. There’s a time difference of 6 hours. 26. I’ll send someone to pick it up. 27. I’m sorry sir, an engineer will come and check it right away. 28. It’s raining today , you had better take an umbrella with you. 29. I hope you can understand, thank for your cooperati