GSO Detail Procedure.docVIP

In-Room Massage Procedure: 带好Ipod. Wavier. Spa Brochure. Music menu 按门铃时请说：“Spa Service” 客人开门时：“Good morning/afternoon/evening, Mr/Ms. XXX. My name is Dorothy, from Water’s Edge. May I coming?” 进门后：“Mr/Ms. XXX, shall we set up the massage bed for you?” 和客人确认护理：“Mr/Ms. XXX，please allow me double confirm your treatment is (treatment name) with female therapist. The price is XXCNY plus 15%service charge. May I know how would you like to pay the bill after you treatment?” 请客人写wavier：”Mr/Ms. XXX, this is our spa wavier, please read it and register your name.” 为客人选音乐：”Mr/Ms. XXX, this is our music menu, would you like to listen the music during your treatment?”（客人如需要，放好音乐之后请将Ipod的壳子留给Therapist） 需询问客人温度，亮光和音乐声音：”Mr/Ms. XXX is the room temperature, light and music level is comfortable for you?” 介绍理疗师：”Mr/Ms. XXX, let me introduce our therapist for you. This is Ella, your therapist today. During the treatment, if you have any further assistance, please let our therapist knows.” 道别：”Mr/Ms. XXX, is there anything else I can assistance you with?” Enjoy your treatment. I’ll leave now, bye.” 做完护理之后： 理疗师做完护理之后打电话给前台 前台拿着账单去客人房间 和客人确认账单金额和理疗后是否舒适：”Mr/Ms. XXX, how was your treatment today?” This is your bill, please check and sign you room number and your name here. Thank you.” 帮理疗师拿好东西，离开客人房间 道别：”Mr/Ms. XXX, we will leave now. Have a nice day. Goodbye.” Voucher Payment Type: GC 1012 GC 0912 Payment：City Ledge GVS 301 Payment：OC / ENT 寻找Voucher code的方法： My Computer → S盘→ Finance-Form Template → Gift Voucher → 查看Voucher的ACCOUNT CODE是GC还是GVS → 2011-GC1012 Gift Voucher – sale / Log - Gift Voucher – comp → Ctrl + F → 输入Serial Code 税控机报税授权： 账号：2222 报税 （每个月1号） 密码：2222 授权 （每个月10号之前） 税控机打印发票步骤：（编号：02 密码：1234） 商品交易→选择部门：部门1（餐饮） 部门2（护理费） 部门3（礼品费）→输入金额→双击现金→确定→如客人需要公司抬头，需切换输入法，输入公司抬头，输入完毕再点击输入法直至无输入法→确定 Void账单步骤： Begin table→1 table→0 guest→Void→选择需Void的项目→刷经理卡→选择Void Reason→Back→Pay(ENT or RC)需Void的本来付款方式(可能需输入2遍)→Enter Block Chairman Suite Procedure: