CON001-Assistguestwithlostluggageproblem.docVIP

Objective 目标: We have to provide a considerate, efficient and courteous service to our guests. Procedure: 程序 If a guest’s luggage has been lost or delayed by an airline, assistance must be offered in terms of following up with the airline and also offering assistance of where to buy necessary items. The Boutique will stock most essential items.如果客人的行李丢失或者延误到达，要帮助客人联系航空公司和提供一些生活必须品的购买信息。在小商店是可以买到一些紧急物品的。 The Concierge shift leader will contact guest to obtain all necessary details; guest name, description of the luggage, airline name, arrival flight number and originating city, guest passp