CON007-EmergencyProcedure.docVIP

Objective :目标 We have to provide a considerate, efficient and courteous service to our guests. 我们为客人提供有效地礼貌地周全地服务。 Procedure:程序 Identify the nature of the emergency injury/heart attack/accident to property or person etc 确认事故的发生原因（伤害、心脏病发作、财务事故或者人员事故） Notify the G.S. M. Immediately.立即通知宾客服务经理。IN THE CASE OF THE FIRE ALARM SOUNDING:对于火警 The operator will page the G.S. M. immediately. 总机要立即通知宾客服务经理。 Remain calm and handle any instruction issued by Senior Management in the event of an emergency.对于任何紧急情况要保持冷静并听从酒店管理层的指示。 The standard phrase to be used for guests on hearing the alarm is: 用