CON015-HandlingProblemwhichmayraisewhenroomingaguest.docVIP

Objective :目标 To provide a considerate, efficient and courteous service to our guests. 我们为客人提供有效地礼貌地周全地服务 Procedure:程序 Listed below are possible problems: 如果发生一下问题 Room door does not open. 房门不能打开 Luggage left inside room. 有行李在房间 Un-serviced room. 没有准备好的房间 Guest not happy with his/her room. 客人不喜欢他的房间 Inter-connecting doors not opened as requested or opened unnecessarily.连通门要求打开而没打开或者不需要打开 How to handle the above problems.怎么来处理这些问题 Apologize to the guest and escort the guest and luggage to the floor Lift Lobby to wait. 向客人道歉并陪同客人到楼层电梯间等候。 Excuse yourself and go to Front Desk to resolve the gu