CON-03OpeningofVehicularDoor开车门服务.docVIP

SLFT STANDARD OPERATION PROCEDURE 深圳福田香格里拉大酒店标准操作程序DEPARTMENT 部门 JOB TITLE 职位 TASK NO 任务序号 – 03 TASK 任务名称 Opening of Vehicular Door 开车门服务 EQUIPMENT REQUIRED: White cotton gloves 所需设备:WHAT TO DO 做什么 HOW TO DO IT 怎么做 WHY 为什么 direction to vehicle to stop as specific drop off location at the driveway. 指引车辆至指定下客区停靠。 Open door. 开车门。 Step aside for on coming vehicle. 站立于行驶来车侧面。 Wave at vehicle to stop at specific location. 将车引领至停靠车位。 Wait for vehicle to come to a complete stop. Step close of vehicular door and opening the passenger door in time. 待车完全停稳后，及时将乘客车门打开。 All guests are greeted with a friendly smile, addressed by name (Once you know the guest’s name, and if you feel comfortable saying it, use their name just once or twice, especially when you are finishing your service to them) and escorted to the front door. 友好地微笑问候客人，以客人的姓氏称呼客人（如果你得知客人的名字且你感到可以适当地念出，可使用客人的称呼一次或两次，尤其是在完成对客人的服务时。）并陪同客人至前门。 If guests are getting out of a mini van, alert guest of low ceiling clearance of the van. 如果客人乘坐面包车，礼宾部员工须提醒 客人注意头顶车框。 For personal safety and to prevent accidents. 避免发生意外。 To control traffic flow at driveway and vehicles do not park too far for guests to drop off or for staff to unload bags at entrance. 控制车辆秩序，保证车道畅通。确保停车位置与正门距离适当，便于客人下车和礼宾部员工卸行李。 Colleagues are aware of arriving vehicles and move towards them, opening the car door within 30 seconds. 关注车辆的到达并靠近车门，在30秒内打开车门。 When opening or closing car door, colleagues slightly tip the brim of their hat in salutation. 打开或关闭车门时，轻声提示客人小心头部。 To allow guest to get out of the vehicle. 等待客人下车。 Prepared By 制表： Approved By 批准： Keith TomkiesSignature/Date 签名/日期: Signature/Date 签名/日期: SLFT STANDARD OPERATION PROCEDURE 深圳福田香格里拉大酒店标准操作程序DEPARTMENT 部门 JOB TITLE 职位 TASK NO 任务序号 – 03 TASK 任务名称 Opening of Vehicular Door 开车门服务 EQUIPMENT REQUIRED: White cotton gloves 所需设备:WHAT TO DO 做什么 HOW TO DO IT 怎么做 WHY 为什么 Closing door. Wait for guest to get out of the vehicle and ensure that the guest is clear of the vehicle. Gree