工程部2011年总及2012年工作计划 Microsoft Word 文档.docVIP

工程部2011年工作总结及2012年工作计划 2011年即将过去，工程部一年来的工作在酒店各级领导的关心爱护和大力支持下，在酒店各经营部门及其他后勤部门的配合协作下，在部门全体员工的辛勤劳动和不懈努力下，通过加强部门内部管理，合理安排日常工作，充分发挥每个员工的特长和积极性，克服工作量大等困难，着手开展设备维修保养和节能降耗工作，积极主动地解决设备设施存在的各种问题，确保了设备设施安全平稳运行，保质保量完成了年度能耗考核目标、维修维保项目、日常维修任务和酒店领导交办的其他工作。在此，将工程部本年度的工作汇报如下: 提高管理水平 2011年在冯总的指导思想下，始终围绕“三大目标”开展工作，9月份，赵总来酒店求新求变，提出了酒店细节管理思想。精细化管理是《细节决定成败》一书中提出的管理概念，总结出“做人、做事、做管理—细节决定成败”的观点，提示企业和社会各界，精细化管理时代已经到来，一定要注重细节，把小事做好。细节服务应以人为本，客户是上帝不能只停留在口号上，尊重并满足他们是最基本的要求。酒店管理无大事，做好小事，才能成就大事。服务质量的高低取决于细节工作的程度，只有将服务的细节做到位，客人才能感觉到服务的存在，酒店才能实现营销。在事无巨细的管理中，细微之处才能显示出管理的水平成为员工的榜样，只有这样，企业的工作才能真正做细，做到位。rapid development of the market economy environment to explore public servants duty consumption monetization reform has provided a good foundation. The socialization of rear service work has been launched, and rapid progress in some places and departments, duty consumption monetization of carrier and approach to management has been resolved. Third, in recent years, exploring the monetization of duty consumption has made some progress, have gained some experience and can provide reference to the comprehensive reform of the system of public servants duty consumption further. Implementing an honest canteen, standardize official entertaining management; enhancing the telecommunication expense management; elimination of County travel and countryside subsidies; research village officials capitalization management of corporate spending, and so on. Finally, group ... 　　18 session to be held in Beijing from November 9, 2013 to 12th. 35 years ago blew the third plenary session of the reform and opening up in the spring breeze, changed, affect the world; today, 35 years later, in the eyes of the nation and the world expect, again to reform mark China, ushered in the 18 session. XI General Secretary pointed out that Chinas reform has entered a crucial period and the Sham Shui Po District, must be based on greater political courage and wisdom, lose no t