外文文献-东方酒店服务失误与补救策略的研究.docVIP

An Exploration of Service Quality Practices in the Chinese Hotel Industry : A Comparison between CMHs and FMHs Abstract China is a late starter in tourism. The government adopted “open door policy” in the late 1970s and began welcoming international visitors. The world has witnessed a boom in tourism in China over the ensuing three decades. Along with the increase of visitors, the Chinese hotel industry developed with high speed to meet these demands. The Chinese hotel industry developed fast. However, from 1994 to present, the Chinese hotel industry keeps on losing occupancy rate and profit