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物流公司质多量手册.doc

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物流公司质多量手册

` 第一章：介绍第一节：目录质量手册版本：A 页码：1 共 1 页章节 `````````````题目```````````````````````````````````````````` 版本```一 ``````````````介绍 ````1 ``````````````目录 ````````````````````````````````````````````A````2 ``````````````质量手册修改记录```````````````````````````````` A````3 ````````````` 部门简介 ````````````````````````````````````````A````4 ``````````````质量手册的介绍与控制```````````````````````````` A``二 ```````````````管理职责````5 ``````````````质量方针 ````````````````````````````````````````A````6 ``````````````策划 ````````````````````````````````````````````A````7 ``````````````质量管理体系(1)(2)```````````````````````````````A````8 ``````````````职责权限(1)(2)(3)````````````````````````````````A````9 ``````````````内部沟通```````````````````````````````````````` A````10 `````````````文件（记录）控制(1)(2)```````````````````````````A``三 ```````````````资源管理````11 `````````````人力资源(1)(2)`````````````````````````````````` A````12 `````````````物力资源 ````````````````````````````````````````A``四 ```````````````产品实现````13 `````````````货物入库```````````````````````````````````````` A````14 `````````````货物贮存(1)(2)(3)````````````````````````````````A````15 `````````````货物出库 ````````````````````````````````````````A````16 `````````````发货管理```````````````````````````````````````` A````17 `````````````供方管理```````````````````````````````````````` A````18 `````````````检测设备维护```````````````````````````````````` A````19 `````````````退换货管理 ``````````````````````````````````````A``五 ```````````````评审与改进````20 `````````````客户投诉处理```````````````````````````````````` A````21 `````````````客户满意度调查 ``````````````````````````````````A````22````````````` 过程监控```````````````````````````````````````` A````23 `````````````内部审核(1)(2) ``````````````````````````````````A````24 `````````````管理评审 ````````````````````````````````````````A``六 ```````````````ISO9001：2000年标准与公司质量体系对照表(1)(2)(3)`A ` 第二节：质量手册修改记录质量手册版本：A 页码：1 共 1 页 2．质量手册修改记录序号章节版本修改内容审批/日期 1 所有章节 A 发布并实施 ? 2 ? ? ? ? 3 ? ? ? ? 4 ?