2010年度总及2011工作目标与计划.docVIP

2010年度工作总结及2011工作目标与计划 A、2010年部门年度工作总结 即将过去的2010年，是公司极不平凡的一年，在这一年里，公司先后进行组织机构的流程再造和企业经营模式的转变。 一年以来，**部在公司领导的正确指导下，在各部门的协作配合下，着重于公司的年度质量目标和经营目标的实现，紧紧围绕重点开展质量预防、质量控制、质量管理各项工作。现对本部门一年以来的工作总结如下： 以流程再造为契机，优化部门管理工作流程 1、部门科室和人员优化调整。 在公司流程再造中,部门组织机构由原有的外质控室、内质控室、理化计量室和质量管理室整合成外质检室、内质检室和质量管理室，取消原有的外部项目质量监造组和理化计量室，设立外派检验组，将理化计量室的无损探伤业务纳入内质检室管理，计量器具管理工作并入质量管理室。 2、加强员工内部管理和培训。 通过流程再造和员工内部竞聘，部门由原有的34人减少为29人，在工作任务未减人员未增的情况下，部门于7月份开始加强了队伍建设检验培训同时原材料入库加强了原材料入库控制使管理系统化、化完善质量管理体系，确保体系正常运作严格质量控制，完善控制流程和检测手段产品质量状况直观的展现出来对公司整个管理体系的维持和产品质量的改进方面起到了积极的作用体现了现有品质控制手段还存在不够完善，有漏洞。检验 年度工作总结 including incentives) to ensure the achievement of the quality objectives. According to the companys quality system documents, combined with the specific circumstances of the project, preparation of project quality manual, procedures and work related to the project implementation rules to improve the quality management system of the project. A management review meeting held each year, on the implementation of the quality policy, objectives and review of the problems and propose corrective measures. Efforts and resources necessary for optimal allocation of project construction management (personnel, finance, facilities, information, etc). 3.2 with customer focus project staff establish a customer-focused thinking, fully aware that meet their customers needs and expectations is the fundamental pursuit of production and services projects. Projects in production and service processes, to: 3.2.1 identify and determine the needs and expectations of the project legal person, interests as the interests of the customer, with customer satisfaction as satisfied, good faith and cooperation, win-win and development; 3.2.2 needs and expectations of the project legal person into production and service management or technical requirements, and allocation of appropriate resources; 3.2.3 meet legal requirements and strive to exceed their expectations. 3.