“打造内部讲师伍”项目计划.docVIP

“打造内部讲师队伍”项目计划 【】【】【】公司都拥有了自己的内训师队伍，在内部培训师的选拔、管理、评估和激励上均形成了一套较为完善的政策与制度中移动、中石化、海尔、蒙牛、奥康、华为、联想、吉利、春兰、海信、金蝶、阿里巴巴等一批具有战略眼光的企业创办了自己的企业大学或商学院宝洁公司90%以上的培训都是通过内训师来完成…… 公司内部讲师状况 从2010年底开始，我们在新员工培训和一些跨部门的技术普及培训中聘请了部分中高管担任讲师，虽然他们对公司的整体流程、技术、产品和业务等内容比较熟悉，但在授课过程中还在以下方面存在问题： 1、讲师授课能力：现有内部讲师授课停留在“可以讲课”阶段，很少有人研究并能拿出成熟的课程，学员的反馈评估效果不佳。 2、课程开发能力：目前内部讲师在课程开发方面比较弱，课程的信息量比较少、课程深度有待提高，很多课程没有及时进行创新与改进。 3、教材制作能力：目前有部分内部讲师还不会制作PPT课件，用PPT授课的内部讲师PPT内容展示形式也很单一，很少用图、表分析和展示课程信息。 4、讲师授课经验：目前内部讲师授课对象主要集中在新员工或专业技术层面，因课程开发力度和授课技巧的不足很难有充沛的机会组织授课以积累一定的授课经验。 【】【】【】【】【】【】”，给予内训师参加外部培训提高机会等 *** 培训经费审批难 2013年再完成“跑部钱进”项目，补贴到此项目中 *** 【】 including incentives) to ensure the achievement of the quality objectives. According to the companys quality system documents, combined with the specific circumstances of the project, preparation of project quality manual, procedures and work related to the project implementation rules to improve the quality management system of the project. A management review meeting held each year, on the implementation of the quality policy, objectives and review of the problems and propose corrective measures. Efforts and resources necessary for optimal allocation of project construction management (personnel, finance, facilities, information, etc). 3.2 with customer focus project staff establish a customer-focused thinking, fully aware that meet their customers needs and expectations is the fundamental pursuit of production and services projects. Projects in production and service processes, to: 3.2.1 identify and determine the needs and expectations of the project legal person, interests as the interests of the customer, with customer satisfaction as satisfied, good faith and cooperation, win-win and development; 3.2.2 needs and expectations of the project legal person into production and service management or technical requirements, and allocation of appropriate resources; 3.2.3 meet legal requirements and strive to exceed their expectations. 3.2.4 customers on t