外贸询盘还盘全解析sample.docVIP

有效处理买家查询 Business Relations. 1. Attempt to establish business relationship with Buyer. 2. Reply to buyer’s establish relationship. 3. Contacting a past customer. 4. Selling more to a steady buyer. 商业关系 建立商务关系 回复买家建立商务关系的请求 与过去有贸易来往的买家联络 向长期合作买家推销新产品 RFI. 1. A first RFI. (Request for information). 2. Answering a first RFI. 3. A RFI for HIGHBAY. 4. Reply for an RFI for HIGHBAY. 5. Inability to supply requested product. 6. Offering a substitute product. 有关查询. 初次来查询 回复初次查询 HIGHBAY查询 回复HIGHBAY查询 无法供货 建议提供代用品 RFS. Reply a RFS. Refuse offer a sample. Ready offer a sample, but… Refusing a Buyer’s request. 有关样品. 回复买家提供样品的要求. 拒绝提供样品. 能提供样品, 但是… 拒绝买家的要求. RFQ Payment. 1. Explaining a price increase. 2. Persuading a buyer to buy before a price increase. 3. Giving an opportunity to buy before a price increases. 4. Making a concession on price. 5. Replying to a proposal to pay by a 30-day L/C. 6. Replying to a request for direct terms of payment. 7. Agreeing to modify payment terms. 8. Answering a request for payment by document against acceptance. 9. Requesting the establishment of a L/C. 10. Amending a L/C. 11. Extending a L/C. 12. Clearing up misunderstanding. 13. A request for credit information. 14. Refusing credit. 15. Asking to ship order cash on delivery. 16. Granting a delay in payment. 有关报价和付款. 说明价格调整原因 提醒买家张加之前下单 给他机会张加之前下单. 对价格作出让步 答复用信用状付款的建议. 答复直接付款的要求. 同意修改付款条件. 就要求以承兑交单付款作答复. 要求开立信用状. 修改信用状. 延长信用状期限. 消除误会. 请示提供信用资料. 拒绝赊销. 要求按现金提货方式装运订货. 延迟付款. Ordering. 1. Thanking a buyer for an order. 2. Dealing with a difficult Buyer. 3. Declining an order. 4. Partial rejection of an order. 5. Answering a complaint. 6. Accepting a claim attempting to sell more products. 7. Apologizing for mistake. 有关订货. 感谢买家订单 对付难办的买家 拒绝订货 拒绝部分供货 回复抗议信 接受投诉并试销更多产品 为错误抱歉. Business Relations. Attempt to establish business relationship with Buyer. Dear Manager, We have obtained your name and address from