Problems and Countermeasures of Tour-Guide Services in Liaoning Province.docVIP

下载本文档

2
0
约1.34万字
约 11页
2016-10-05 发布于北京
举报
版权申诉

Problems and Countermeasures of Tour-Guide Services in Liaoning Province.doc

1、本文档共11页，可阅读全部内容。
2、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
3、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
5、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
6、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
7、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
8、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

Problems and Countermeasures of Tour-Guide Services in Liaoning Province.doc

Problems and Countermeasures of Tour-Guide Services in Liaoning Province 　　[a] Shenyang University, Shenyang, China. 　　*Corresponding author. 　　Received 17 Feburay 2012; accepted 22 June 2012 　　Abstract 　　Tourism of Liaoning Province is developing with a fast speed. High quality services provided by tour guides are necessary for the development of the industry. However, in recent years, the quality and ability of the tour guides in Liaoning Province are both downgrading, and many problems in the process of service are popping up one after another. Therefore, the research into the problems of the tour-guide services in Liaoning Province has great realistic significance. 　　Key words: Tour-guide service; Satisfaction; Good faith 　　LIU Dan, YE Anna (2012). Problems and Countermeasures of Tour-Guide Services in Liaoning Province. Canadian Social Science, 8(3), -0. Available from URL: /index.php/css/article/view/j.css.1923669720120803.3719 　　DOI: /10.3968/j.css.1923669720120803.3719. 　　1. THE CONCEPT OF TOUR-GUIDE SERVICE 　　Tour-guide service means tour guides’ tour reception services on behalf of the appointed travel agency to receive or accompany tourists in their process of travel or sight-seeing according to the contract of the tour party or the stipulated contents and criteria. Tour-guide service is the core and linkage of tour reception service as well as an important part of the whole tour service product purchased by tourists. 　　2. CURRENT SITUATION OF TOUR-GUIDE SERVICES IN LIAONING PROVINCE 　　2.1 Current Situation of Complaints About Tour-Guide Services 　　According to the statistics of Liaoning Tourism Quality Supervision Administration, among the 205 complaints of tourism of the whole province in 2011, 64 were about tour-guide services, which have taken up 31.2% of the total amount. Among the 64 complaints, 59 were about tour guides not fulfilling their duties in domestic tours and 5 in overseas tours. The complaints include changing the agenda arbitrarily