applicationsupporttemplate.docVIP

Ministry of Community Development and Ministry of Tourism, Culture and the Arts Application Name System Support and Procedures Date: Date Prepared By: Author’s Name Project: Project Name Harvest Package Name: RFC_#### or DEF_#### or DOC Name Harvest Version: Harvest Version # Contract: Contract # if applicable Table of Contents Revision History ii Document Approval ii 1 Overview 1 1.1 Outline 1 1.2 In Scope 1 1.3 Out of Scope 1 1.4 Assumptions/Constraints 1 2 Introduction 2 3 Key Definitions 2 4 Key Support Roles 2 5 Business Context 3 5.1 User Community 3 5.2 Hours of Operation 3 5.3 Application URLs 3 6 Application Environment 4 6.1 Application Architecture 4 6.2 Application Servers 4 6.3 Database Servers 4 6.4 Backups/Restores 5 7 Support Procedures 6 7.1 Obtaining Access 6 7.2 Common Problems/Troubleshooting 6 7.3 Migration Steps 6 8 Appendices 7 Appendix A 7 Appendix B 8 Revision History { Use the following table to list amendments and additions to the document. } Date Harvest Version Section Description Author dd/mmm/yy xx section details name Document Approval { If applicable, obtain approval prior to publishing document. } This document has been approved by: Signature Date Print Name Title  Overview Outline This document gives guidance to technical staff who must maintain and enhance the Application Name. The audience is targeted to the Application Support Analyst In Scope Front-end application environment Ministry and non ministry contacts Troubleshooting Techniques Application Security Out of Scope Support activities for back-end environment Support activities not executed by Application Support Analyst Assumptions/Constraints This document assumes the Application Support Analyst has technical knowledge and abilities equivalent to their Job Description. Introduction Describe in one or two paragraphs t