客服订单处理流(手打版本).docVIP

咱们新商家交流圈，新商家比较多，会面临很多问题，其中有产品的有客服的有推广各种的，今天拿出存在E盘里的导图，跟大家分享一下，整个订单流程处理中客服应该做的一些事情！和注意的要点，可供大家参考，在客服培训的过程中也可以照此进行再配合着天猫和淘宝的一些规则！一、先说说整个订单处理的流程，如下图。 二、客服的意义，如下图 三、处理流程中各环节注意事项 1、咨询过程 需要注意的是以下几点：迎客时候自动回复过多、不了解客户需求，盲目推荐、核对信息不全、跟进不到位、道别不完整 ?2、付款环节注意催付技巧，见上图 3、在订单完成发货，客户收到宝贝，确认收货环节，会存在售后问题； 然后就是引导评价和回购 四、同时一个合格的客服应该具备以下优良素质和基本技能 rational concept to allow network more in line with the objective laws of the future development of the city. 1.5.2 planning research areas: throughout the city, with an area of 13,000 km2, cover 2 districts and 8 counties of the city, including downtown and city levels. Planning range: main for City Center City, area for 1268km2, North to cases field Xiang, and Jin Pingzhen, and Gao Dian Zhen, and huangshazhen, and Liu home town North Township territories, East Nan XI Zhen, and Jiangnan East Township territories, South to horse home, and song home, and Li Zhuang Zhen, and South wide town, and Zhao field Street do South administrative border, West to baixizhen, and dish dam town, and thought slope Xiang West Township territories. 1.6 planning target 1.6.1 General target this items research to will Yibin city built Yangtze River upstream chuan Yunnan Guizhou combined Department Regional Center City, support city space of ordered expand for target, reference Yibin city integrated traffic planning 2014-2030 years and the Yibin City City general planning 2013-2030 years of research results, using science, and advanced of network research method, building more level, and more mode of track traffic system, Meet at different levels of the citys rail transportation needs and quality requirements. 1.6.2 target 1, refined urban development axis of urban development concepts, judgments, rail-guided downtown from solo to group-development of the network, from one Center to center city with axial development. 2, network planning adapted to Yibin City status and future development needs, demonstrates rational scale of rail transport to meet the needs ration