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72 International Journal of Simulation Process Modelling, Volume.doc

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72 International Journal of Simulation Process Modelling, Volume

72 International Journal of Simulation Process Modelling, Volume 1, Nos. 1/2, 200 5 Business process modelling using discrete-event simulation: current opportunities and future challenges Vlatka Hlupic* Department of Information Systems and Computing, Brunel University, Uxbridge, Middlesex UB8 3PH, UK E-mail: Vlatka.Hlupic@brunel.ac.uk *Corresponding author Gert-Jan de Vreede Department of Information Systems, College of Information Systems Technology, University of Nebraska at Omaha, NE, USA and Department of System Engineering, Faculty of Technology, Policy and Management, Delft University of Technology, Netherlands E-mail: gdevreede@ Abstract: Competitive pressures and global business trends urge many organisations to radically change business processes. Although this can provide significant benefits such as reducing costs or improving efficiency, there are substantial risks associated with it. Using simulation for modelling and analysis of business processes can reduce that risk and increase the chance for success of business process reengineering projects. This paper investigates the potential of simulation to be used for business process modelling and discusses its main challenges and opportunities. Following a discussion on business process modelling methods and tools, the use of simulation modelling for evaluating alternative business process arrangements is investigated. Two examples of simulation models representing business processes are presented and discussed. Future trends and challenges in business process simulation are discussed and conclusions are drawn. Keywords: simulation; business process modelling; examples of business process simulation. Reference to this paper should be made as follows: Hlupic, V. and de Vreede, G-J. (2005) ‘Business process modelling using discrete-event simulation: current opportunities and future challenges’, International Journal of Simulation Process Modelling, Vol. 1, Nos. 1/2, pp.72–81. Biographical notes: Vlatka