酒店行李储存及回标准操作(中英版).docVIP

酒店行李储存及取回标准操作规程 Guest Expectation客人期望: I expect that the hotel can provide luggage storage, and all my luggage will be handled carefully and stored in the storage room to ensure its safety. 我希望酒店能提供行李储存，同时希望酒店能谨慎地处理我的行李并储存好我的行李以确保行李安全。 Why is this task important for you and our guests? 为什么该职责对你和我们的客人都很重要？ Answers回答: We must provide a prompt and accurate luggage storage service to our guests. 我们向我们客人提供快捷、无误的行李储存服务。 Safety is one of the most important issues to our guests; we must make sure their luggage is stored safely. 对我们客人而言，安全是最重要的问题之一；我们必须保证客人行李的安全。 Increase guest satisfaction