旅游服务实用英语unit 12.ppt

Unit 12 Checking out Part 1 Situational Dialogues 1. Albert Bright has stayed at the hotel for four nights. Now he wants to check out. Receptionist: Good morning, sir. May I help you？ Albert Bright：I’d like to settle my bill now. Receptionist：Your name and room number, please？ Albert Bright：Albert Bright, Room 806. Receptionist：Yes, Mr. Bright. Have you used any hotel services during your stay here？ Albert Bright：No, I haven’t. Receptionist：Fine. Here is your bill, Mr. Bright. Four nights at$50 each. That makes a total of$200. Albert Bright：Can I pay by credit card？ Receptionist：Certainly. May I have a print of your card, please？ Albert Bright：Here you are. Receptionist：Please sign your name here. Albert Bright：Oh, yes. I wonder if I could leave my luggage here until I’m ready to leave this afternoon. I’d like to say goodbye to some of my friends. Receptionist：Yes, we’ll keep it for you. How many pieces？ Albert Bright：Just three. I’ll be back by 4∶00. Receptionist：That’s fine. Have a good time. Albert Bright：Thank you. 2. Henry Green wants to check out. Receptionist：Good Morning. What can I do for you? Mr. Green：I’m leaving this afternoon. I would like to pay my bill now. Receptionist：May I have your name and room number, please？ Mr. Green：It is Henry Green in room 1123. Receptionist：Well, Mr. Green. How about the charge for the nights you shared the room with your friend？ Mr. Green：Please add to my account. Receptionist：Wait a minute, please. I’ll make out a bill for both of you. Mr. Green：Sure. Receptionist：Have you used any hotel services, Mr. Green？ Mr. Green：Yes, I sent a fax to America yesterday afternoon. Receptionist：Fine. Your bills total 910 yuan. Mr. Green：Oh, I didn’t change enough money just now. Can I pay in US dollars？ Receptionist：No, sir. But you can get your money changed at the Exchang