SQA 6Sigma Intro.pptVIP

Introduction Key Focus Areas Multi-Year Road Map Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: Notes: 6s SIX SIGMA ? Black Decker (US) Inc., 2001 Black Decker Why Six Sigma? 6s Why Six Sigma? Customer Satisfaction Growth Productivity Meet Financial Commitments Employee Satisfaction World Class Quality SIX SIGMA 20,000 lost articles of mail every hour 15 minutes each day of unsafe drinking water 5,000 incorrect surgical procedures per week 4 or more accidents per day at major airports Will 99% Delight The