03-kmgt.pptVIP

Knowledge Management CommonKADS course Knowledge management Knowledge Management The nature of KM A process model for KM KM and KE What is knowledge management? Knowledge is seen as a resource This means for knowledge management taking care that the resource is delivered at the right time available at the right place present in the right shape satisfying the quality requirements obtained at the lowest possible costs to be used in business processes Why is knowledge management different? Due to specific properties of knowledge: intangible and difficult to measure volatility embodied in agents