Unit3CommunicationbyPhone资料.ppt

Language Points 2 Important Words 6. prior a. coming before in time, order or importance 在前的 e.g. She denied prior knowledge of the meeting. He didn’t talk about his prior employment. Back Language Points 2 Important Words 7. follow up v. to act further on sth. 乘势采取行动 e.g. The salesmen usually follow up a letter with a visit. As a news reporter, when something important happens, I have to follow it up. Back Read and Judge 7 Are the following statements true or false according to the passage? Write T / F accordingly. 1) The passage says that much of our business communication is done on the phone, in the office, at home, in the car or virtually anywhere. 2) In various areas, proper phone etiquette not only can make business relationships, but also may break them. 3) When answering the phone for business, you should tell your name and your company’s name in your greeting. 4) You should be polite to the secretaries or receptionists because they have the power to put you through or not to their boss who is leaving the office on Friday, at 4:55 P.M. 5) People are busy and easy to get surprised if you remind them of the prior conversation and appointment. Back Unit | Three 6) If you make an unexpected call, you’d better ask the party if they have the time for you. 7) Having a phone diary will help you listen actively and have a reference  later. 8) Using active listening noises like “Yes” or “I see” or “Great” can help the party better understand what you say. 9) You should finish your call by thanking the party for their time and say you are interested in speaking with them again. 10) A gracious good-bye gives you the opportunity of further communication because you are sure to do business with the party in the future. Read and Judge 7 Are the following statements true or false according to the passage? Write T / F accordingly. Back Unit | Three Read and Translate 8