Telephone Standardl电话礼仪.pptVIP

可用中文接听电话的部门为： 厨房，管事部，洗衣场,花房, 制服房，收货部，采购部，库房，保安部，工程部，员工餐厅 All calls must be answered as soon as possible,within three rings, in a clear and courteous voice. 所有电话都应在铃响三声之内以清晰、礼貌的方式接听电话。 If not, apologize first：Sorry to keep you waiting. 如铃响超过三声，请先向客人道歉：很抱歉，让您久等了。 Don’t rush your greeting and mumble 问候时语速不要太快, 说话含糊不清 Greeting 问候 Identify your department/hotel 报出自己的部门／酒店 Identify yourself 报出你自己 Tell the person why you call or whom you call for 说明去电意图或报出要找的人． Example: Good morning. This is Jason from training department.　 您好，我是培训部的杰生 I’m calling for the registration form of the