SW Lecture 3.pptVIP

2007-1209 Unit 5 Unit 2 Business English -Interpreting and speaking I. Warming up 问候 　　每个电话应该以礼貌的问候开始例如，Hi, howve you been? 或者Nice to hear from you。就算你出于某种意图打电话给工作上认识的人，如果不以礼貌的寒喧开始谈话而直接进入工作主题的话也是相当不礼貌的。 　　逐步表明来意 　　接着总是该表明电话来意，你该从友好的问候正式转到工作上的目的了。这样的话，就使用短语Im just calling to ...作为过渡。例如，Im just calling to see if youd like to set up a meeting. 如果相反的情况，那你就等机会找出别人为什么打电话给你，So what can I do for you? 　　礼貌的打断别人 　　如果你正巧和一个非常健谈的人，可能很难get a word in edgewise或插上嘴。如果一个人说了有说，那你就应该打断它，但是记得要做的礼貌客气。例如，用I would like to say something here, if I may或Allow me to make a point开始。或是，你可以只是问一句： May I interrupt you for a second? 　　 确认 　　如果你在通话中制订计划的话，记得要在电话结束时确认细节。可以用以下的短语开始Please let me confirm...和So, let me make sure Ive got things straight...并加上你理解下的各种信息。 　　结束电话 　　有时这可能是通话中最难把握的一部分！你可以祝福别人，例如在合适的情况下说good luck on that interview或hope you feel better soon。此外，你可能想要确认一下你们制订的任何计划：Ill see you on Friday, then.有时最简单的方式就说你和某人通话非常的愉快。而且，记得技巧的在你准备结束对话之前加上单词well：Well John, its been a pleasure talking to you. International  calls 1. Constitution of the number Dialing sequence: 1. How to dial the number Useful expressions Hello. May I speak to Mr. Brown? Yes, this is he speaking. Whos speaking, please? I’m sorry, he is not in now. Would you like to leave a message? ?Mr. Brown is on another line now. Hold the line a moment, please. May I have Ext. 5883? I can’t hear you. Would you speak a little louder? I’m sorry. I have the wrong number. You are wanted on phone. ??? Will you ask him to call me back later? ??? I was cut off. Will you connect me again? ??? Well call you back in a few minutes. Will you hang up and wait, please? ??? I want to place an overseas call to New York. ??? Could you tell me the time and charges after the call? ??? Sorry, I can’t wait. Please cancel the call. ??? This is the Singapore operator. Would you connect me with Mr. Lee in the International Department? ??? This is the overseas operator in the United States. You have an overseas collect call from Mr. S