ZUCC US Services Marketing(服务市场)第一次大作业：关于农业银行服务情况的报告正文.docVIP

51 Huzhou st. Zhejiang University City College Hangzhou Zhejiang Province Mr. Zhang Agricultural Bank of China 5 Zhanlan st. West Area Beijing Attached is the report you request on 10 November 2012 analysing the service problem in the bad encounter of Mr. Zhou. There are some analysis methods are used into analyzing the case. The report analyse the Service product strategy and service delivery of the Agricultural Bank of China. And it also provides a Negative service encounter as a case for analysing the Agricultural Bank of China. It also provides the pricing of services and he