lobby lounge 服务流程.pptVIP

1.着装整洁，仪容仪表符合酒店标准，开餐时间在自己的工作岗位迎接客人。Dress neatly, and to keep the hotel grooming standard. Welcome guest at bar entrance. 咨客 服务员 SOP-Hostess 2.当客人到来时要立即礼貌清晰的向客人打招呼并保持目光接触。询问客人是否有预定，要特别问一下客人要吸烟区还时非吸烟区并作记录。Acknowledge guests with a warm greeting immediately and using a clear voice, maintaining eye contact, Specifically ask if the guest require smoking or no-smoking section. And record this in the reservations book as a guest reference. 咨客 服务员 SOP-Hostess 3.在客人右前方一米的位置礼貌引领客人，速度不能太快。When leading the guest to their table with walk slowly in right front of guest at least