培训效评估英文版.ppt

* Level Four:Results Advantages Ultimate purpose Issues Time consuming Expertise scarcity Cooperation from Management Multiple “cause-effect” * Level Four:Results Tip 1: Select programs that other causes are stable Quality training - error rate Safety training - accident rate Sales training - revenue growth rate/order lose rate * Level Four:Results Tip 2: Use a control group if practical Tip 3: Allow time for possible results to take place * Example: Retention Skills * Example: EMS Project Shop Reengineering Cost Reduction Improve Customer Service Process Order Entry via Configuration Syst