INTRODUCTION TO QUALITY MANAGEMENT.ppt

QUALITY CONTROL LEVELS OF TESTING NONINVASIVE- SIMPLE NONINVASIVE AND COMPLEX INVASIVE AND COMPLEX CONTINUOUS QUALITY IMPROVEMENT INCORPORATED BY JCAHO IN 1991 C.Q.I. KAIZEN CQI SYNONYMS TQM- TOTAL QUALITY MANAGEMENT TQC - TOTAL QUALITY CONTROL TQI – TOTAL QUALITY IMPROVEMENT SQC – STATISTICAL QUALITY CONTROL C.Q.I DOES NOT REPLACE QAINSTEAD OF JUST ENSURING MAINTAINING QUALITY IT CONTINUALLY IMPROVES QUALITY BY FOCUSING ON IMPROVING THE SYSTEM  FOCUS IS ON THE ORGANIZATION AS THE WHOLE C.Q.I INTERNALLY MOTIVATED EVERY EMPLOYEE CONTRIBUTES TO THE SUCCESS OF THE ORGANIZATION C.Q.I. PROCEES IMPROVEMENT PREMISES 85/15 RULE 80/20 RULE WORKERS KNOW THEIR WORK BETTER THAN OUTSIDER STRUCTURED PROBLEM SOLVING SUCCESSFUL IN PROBLEM SOLVING QUALITY IMPROVEMENT – JOB OF EVERYONE IN THE ORGANIZATION PROCESS ORDERED SERIES OF STEPS THAT HELP ACHIEVE A DESIRED OUTCOME. PARTS OF THE PROCESS SUPPLIER INPUT ACTION OUTPUT CUSTOMER : INTERNAL EXTERNAL PROBLEM IDENTIFICATION AND ANALYSIS: TEAMS – 2 PEOPLE OR MORE! IDEAL: 6 – 12 PEOPLE GROUP DYNAMICS TOOLS BRAINSTORMING FOCUS GROUPS QUALITY IMPROVEMENT TEAM QUALITY CIRCLES MULTI-VOTING CONSENSUS WORK TEAMS PROBLEM SOLVING TEAMS 1985- JCAHO 10- STEP MONITORING AND EVALUATION PROCESS ASSIGN RESPONSIBILITY DELINEATE THE SCOPE OF CARE SERVICE IDENTIFY THE IMPORTANT ASPECTS OF CARE AND SERVICES IDENTIFY INDICATORS ESTABLISH MEANS TO TRIGGER EVALUATION COLLECT AND ORGANIZE DATA INITIATE EVALUATION TAKE ACTION TO IMPROVE CARE AND SERVICES ASSESS EFFECTIVENESS OF ACTIONS AND MAINTAIN IMPROVEMENTS COMMUNICATE RESULTS TO AFFECTED INDIVIDUALS ASSIGN RESPONSIBILITY DELINEATE THE SCOPE OF CARE SERVICE IDENTIFY THE IMPORTANT ASPECTS OF CARE AND SERVICES IDENTIFY INDICATORS SENTINEL EVENT – INDIVIDUAL EVENT SIGNIFICAN EVENT TO TRIGGER FURTHER REVIEW. AGGREGATE DATA – RELATES TO QUANTIFICATION OF PROCESS RELATED TO MANY CASES. INDICATORS: APPROPRIATNESS OF CARE – IS IT NECESSARY? CONTINUITY OF CARE – DEGREE OF COORDINATION AMO