Chapter16 Motivating Employees(新).docVIP

Chapter 16 Motivating Employees TRUE/FALSE QUESTIONS Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next is activated. (True; moderate; p. 454) Lower-order needs are satisfied internally while higher-order needs are predominantly satisfied externally. (False; moderate; p. 454) The two-factor theory is also called Theory X and Theory Y. (False; easy; p. 455) Herzberg believed that the data from his study suggested that the opposite of satisfaction is dissatisfaction. (False; moderate; p. 455) (False; moderate; p. 456) The best manag