岗位规范服务用(中英).docVIP

总台接待入住规范语言： 1、 Good morning (afternoon/evening), sir (madam). May I help you? 2、 Do you have a reservation? 3、115％服务费，不含早餐。豪华标间和商务间装饰豪华典雅，在九层以上，视野开阔。商务间有独立的休闲区和私人保险箱。请问您选择哪种房间？ We have deluxe standard room, deluxe single room, standard room and triple room. Now deluxe standard and single room is XX percent discount, the price is XXX yuan per night. Standard room is XX percent discount, the price is XXX yuan per night. The triple room is XX percent discount , the price is XXX yuan per night. All of room include 15% service charge, but not include breakfast .What kind of room would you like? 2