Email Writing2016.docxVIP

Effective Email WritingCherry Wuv-chewu@CONTENTSPODRE Writing ProcessEmail WritingWriting SkillsAIMS OBJECTIVESThink more critically about and relate better to your client: purpose/response/goalsUse an effective process for writing: PODREUse communication strategies: 6CConform to ConventionsPODREWhat you want to “achieve”, the “purpose”Analyzing the AudienceAudience who will read your message and affected by it Gathering and Collecting infoDetermining GoalsPlanningInformal and formal; Primary and SecondaryAnalyzing and Organizing the InformationReaders are the best guide to what info to include and also in what orderChoosing a Form, Channel and FormatMedium itself helps writers to know what to say and how to say itPlanning: Purpose and Reader Response ActivityHello Robert,I am writing in regard to our conversation and the troubleshooting that we did for “CASE#1234567” to follow-up and know how this computer is doing after our stated and discussed ‘Plan of Action’ was performed. Expecting a response at the earliest.Sincerely, KevinHello Robert,I’d like to check in with you regarding our conversation and the troubleshooting that we did earlier today for CASE#1234567 “the Vista Test Computer is crashing upon start-up”. After performing our action plan steps, was this issue resolved?I hope to hear from you at your earliest convenience, and will be available to work with you if necessary until 5 PM local time. Sincerely,KevinPlanning Phase:Stating（说明your purposePurpose ---- Verb choicesAnswer an inquiry Give new informationProvide a plan of actionExtend a request for participation（参与）Need additional timeProvide an additional resourcePromise a completed taskInitiate a conversationNeed for more specific（明确） detailsUpdate on the status of a caseSchedule a call-backAdvise further course of actionNeed permission for further actionOffer a possible solutionMake clear the details of an action planAskNotifyGet back to you on/aboutSuggestArrangeLet you knowRespondOutlineInvite10