上海导游证--英语导游现场考试基础PPT.pptVIP

讲解部分题目组合 概况讲解：上海概况或其他五处景区概况 景点讲解：五处景区中景点1 知识问答：前面未涉及的专题的知识 礼仪得体 身份正确—导游 着装得体—工作 举止自然—投入 真诚自信—挺拔 礼貌教养—言行 禁忌：形容猥琐，态度冷漠，言行夸张 意义：占一定比例分数，影响整体判断 语言得体 语音正确，发音清晰 节奏适当，语速中等 意群正确，语法规范 调整自然，从容组织 语气适当，情感适度； 禁忌：发音错误，语句错乱 意群正确，语法规范 鼓励自己风格的规范语言 避免明显语法错误 避免意思表达支离破碎，意群完整 调整自然，从容组织 讲错了词，可将包含这个词的词组重新讲； 句子顺序错了，可继续讲，适当调整句子顺序 漏掉句子或词汇，若不影响理解可继续讲；若内容重要可在后面补充 方式得体 对象明确—游客 场合明确—景点 语气适当，情感适度 讲解的声音带情感，喜欢相信你讲的内容 忌夸张、忌沉闷 目光交流 讲解中的信息准确度取决于意义 东方明珠高度不应说成400多米； 上海人口则可说是2400多万 信息的存废也取决于意义 列举式的信息 同义反复的信息，如建筑高度数字与层数 展览馆的展厅面积vs建筑的占地面积 各专题知识问答 在专题讲解内容中 问答内容一般有层次要点，3-5点不等 备考建议 准备内容，熟悉教材相关问题 准备语汇，达意即可 例： Show up—appear—find Logo—signboard—placard Agency—company Confirm 确认 Count Board the bus Arrivals, departures Lobby Parking lot Travel plan Itinerary Expense Precautions Receipt coupon Show up Report to Hand over Refund Prior to flight time Emergences and crises Tight schedule In advance Courtesy manner Flight number Fulfill the contract, comply with the contract Abide by professional ethic Secure Conduct trips See off Optional tour program Pre-tour work Transportation terminals Transfer On site Elderly persons Physically challenged people Lost luggage Hard-to-please persons Escort the group Cancel Outdoor activities Make cautionary instructions Reasonable request Locate missing members Contact Tour leader The arrival The departure Review Nationality Take count of the guests Get a head count of Be consistent with Assist Check Assemble Flight delays Reconfirm Hotel amenities Implement an upset stomach Special dietary needs Notify in advance Additional expenses incurred Decline politely Is not authorized to make the change Extra expenses Inform the staff Make arrangement for cancelling meals Apply remedies Prolong/extend a stay Approve Shorten the length of stay Skip 业务复习提示 建议关注问题五 What would you do to help the guests board a bus? What would you do when you are called in short notice to meet a group of guests who are getting annoyed for waiting at the airport? What wo