CL-08 Check-Out Procedure on the Club Floor.docVIP

STANDARD OPERATING PROCEDURE 标 准 工 作 程 序 CHECK-OUT PROCEDURE ON THE CLUB FLOOR行政楼层散客结账程序 Task Number 任务编号: FO 04-CL-0008 Department 部 门 : Club Floor 行政楼层 Date Issued 签发日期: May 2010 2010年月 Approved by 批准人: General Manager Mr. 总经理 先生 Guest Expectation 客人期望: I expect my hotel bill to be correct and to reflect my charges accurately. I expect my departure procedure to be handled quickly and efficiently by knowledgeable and courteous staff. 我期望酒店账单能准确地记录我在酒店消费，我希望酒店员工具备必要的专业知识提供快捷，准确的结账服务。 Time to Train 培训时间: 40 minutes 40 分钟 Why is this task important for you and our guests? 为什么这个