物业公司业户档案管理标准作业规程.docVIP

物业公司业户档案管理标准作业规程 1、目的：规范业户档案的保管与跟踪工作。 2、适用范围：适用于物业公司业户档案的保管与跟踪工作。 3、职责：客户服务中心经理负责监控业户档案保管与跟踪工作。 物业主任/主管负责依照本规程具体实施业户档案的保管与跟踪。 4、程序要点 4．1业户档案内容，分为三大部分：分别为楼宇的基本资料、楼宇的装修资料和楼宇的其它资料。 4．2档案夹的制作： 4．1．1根据档案夹的规格准备相应有档案标签纸。 4．2．2在档案标贴纸上原本印出标准字体的档案类别名称。 4．2．3将制作好的档案标贴在档案盒在侧立面距顶部3CM位置上， 并排列在档案柜中。 4．3业户档案的制作： 4．3．1准备适量的26CM×34CM左右尺寸的档案袋。 4．3．2将写在“楼层号、房号”的标贴纸贴在档案封面上。 4．4将业户的有关资料存放在相应的档案内。 4．5将业户的档案袋楼层号、房间号的先后顺序排列在档案盒内。 4．6按档案盒内的各业户的档案排列顺序将档案有关内容登记在《业户 档案目录》内，内容包括：业户姓名、地址、收楼时间、面积等栏目。 4．7业户档案的跟踪 4．7．1当发生一列情况变化时，台接待员应将变化情况记录在业户档案中； a）通讯电话联络方式发生变化时； b）业户发生更替时； 4..8业户档案属绝密档案，特殊情况如需查阅须报部门经理批准，经前台接待员 办理登记手续方可查阅。 4．9业户档案应永久保存。 4．10具备电脑办公系统的可以将各业户资料输入电脑进行管理。 4．11本规程执行情况作为客户服务中心档案员绩效考评的依据之一。 comprehensive coordination ability, writing ability, supervision ability, logistics ability, innovation ability, continuously consolidate and maintain the education on Party membersadvancement activities and enhance awareness of the Communist Youth League education achievements, and vigorously promote the construction of civilization advanced units, units and staff home building activities, balanced, focused, pragmatic, innovation, high standard, high quality, high level, high efficiency to complete various tasks throughout the year.First, pay close attention to research information, efforts to improve decision-making servicesIn accordance with the information reflect the information, promote the work of information leading work requirements, adhere to grasp the team construction, mechanism construction and quantitative assessment, give full play to the assistant role of leadership, actively promote the innovation of research information development, and vigorously promote the research work of information to mention upgrading, efforts to improve the ability and level of decision-making.(a) adhere to the decision in the first place. To make the decision service as the focus of the