酒店专业汇表.doc

Glossary –Hotel Language专业词汇表-酒店语言 Hotel Department 酒店部门: FO-Front Office-前厅部 Concierge- 礼宾部 FD-Front Desk-前台 Service Center-服务中心 Executive Floor- 行政楼层 Health Club-健身中心 PA-Public Area-公共区域 Floor-楼层 HSKP-Housekeeping-客房部 Laundry-洗衣房 Linen Room-布草房 Locker Room 更衣室 FB-FoodBeverage-餐饮部 Chinese Restaurant-中餐厅 Western Restaurant-西餐厅 Room Service-送餐部 Beverage-酒水部 Banquet 宴会 Kitchen-厨房 Stewarding-管事部 SM-Sales Marketing 市场销售部 PR-Public Relations 公关部 HR-Human Resources 人力资源部 Training-培训部 Clinic-医务室 Finance-财务部 IT / EDP Office-电脑房 Cost Control-成本控制 Receiving 收货部 Store Room-仓库 Cashier 收银 Purchasing-采购部 Engineering-工程维修 Security-保安部 Executive Office行政办公室 Hotel Positions 酒店职位： GM-General Manager-总经理 RM-Resident Manager-驻店经理 DGM-Deputy General Manager-副总经理 DH-Division Heads / Department Head- 部门总监 / 部门经理 Assistant Manager- 副经理 Supervisor-主管 Captain-领班 Attendant-服务员 Hostess-迎宾员 Bartender-吧员 Waiter/Waitress-男女服务员 Order taker-接单员 Secretary - 秘书 A/C： Air Conditioning 空调 Account 客户 A company or individual which often consume in the hotel and is recorded in the database. 经常在酒店消费并已经记录在酒店客户档案中的公司或个人。 Allocation 房间分配 Room blocked / held for specific customer 房间预留给特定的客户 Amenity An item or gift for the guest with compliments from the Hotel. Liquor, fruit basket, etc. 免费提供给客人的用品或礼物，如饮料或水果篮等。 ASAP： As soon as possible尽快 Average Rate / Check:平均房价/人均消费 Ratio between the accommodation / restaurant turnover and the number of rooms / covers. The amount of the average rate /check depends on guest segmentation.( e.g. the corporate guest pays a higher price than the group guests) 住房或用餐收入与可用房间数或餐厅总座位数的比率。平均房价/ 人均消费的高低取决于顾客类别（比如商务客人支付的价格就比团队客人要高） Back of the house = Supporting Department 酒店后台支持部门（后线部门） Parts of the hotel with which the guest does not normally come into contact with i.e. Personnel, Housekeeping, Engineering, Finance, etc. 客人通常不直接接触的部门，如人事部，客房部，工程部和财务部等。 B B: Bed and Breakfast 住房与早餐 Block 保留（房间） Room or rooms that are being hold for the guest o