第十一章练习题目.docVIP

Chapter 11 Communication MULTIPLE CHOICE 1. Research indicates that poor _____ is probably the most frequently cited source of interpersonal conflict. a. motivation b. leadership c. training d. communication e. hygiene 2. Formal guidelines and authority hierarchies are examples of which function of communication? a. control b. agreement c. organization d. information e. all of the above 4. In the communication process, which of the following steps occurs first? a. transmitting b. decoding c. encoding d. understanding e. analysis 9. Formal channels traditionally fo