酒的店前台工作或检查程序.docxVIP

酒店前台工作检查程序(中英文)酒店前台工作检查程序Morning shift:(7:00-15:30)Check grooming.检查仪容仪表。Read Front desk reception logbook.阅读前台交班本。Check last night’s occupancy, ADR and today’s forecast.检查昨晚的住房率、平均房价和今天的预计住房率。Check all event order, VIP and groups if there is any for today查看当天的酒店活动、VIP和团队情况。Proper take over from night shift.与夜班交接班。Handover Cash float, Foreign Exchange, the invoice, some of the voucher and safety box keys properly.交接现金、外币兑换款、发票、单据和保险箱钥匙等物品。Check every billing for due-out rooms.检查预离房的账单Check traces report and PF folio.查看跟踪报告。Check due-out room after 12:00pm, and follow up the due-out rooms with Duty Manager.中午12点查看预离房，协助值班经理跟进预离房。Check all arrival guests’ key and RC.检查所有预计到店客人的房卡和登记表。If there is guest check-in during morning shift, modify in system.将所有早班入住的客人资料输入电脑。Close cashier and make sure the cashier report and the cash is balanced and handover to afternoon shift properly.检查确保平帐后关闭电脑收银功能并与中班交接班。Note down the things in logbook which are needed to follow up and brief to afternoon shift.将需要跟进的事宜纪录在交班本上并交接给中班。Update PSB system.更新公安局电脑系统资料。Afternoon Shift (15:00-23:30)Check grooming.检查仪容仪表。Read reception logbook.阅读前台交班本。Check all event order, VIP and groups if there is any for today.查看当天的酒店活动、VIP和团队情况。Proper take over from morning shift.与早班交接班。Handover Cash float, foreign exchange, the invoice, some of the voucher and safety box keys properly.交接现金、外币兑换款、发票、单据和保险箱钥匙等物品Check due out room if there is any.检查预离房间。Double check every due in room.再次查看每一个预计到店房间的情况。Check traces report and PF folio.查看跟踪报告。Modify all guests who have check-in already将入住的客人资料输入电脑系统。Assign room for next day ETA. Include FIT booking and group booking.为次日的预订排房，包括散客和团队。Settle EDC between 22:00-22:30(Print credit-card posted today report to check advance).在22:00-22:30, 打印当天的信用卡刷卡纪录进行检查。Close Cashier and make sure the cashier report and cash is balanced and hand over to night shift properly.检查确保平帐后关闭电脑收银功能并与夜班交接班。Note down the things in logbook which are needed to follow up and brief to night shift.将需要跟进的