chapter 1 management communication in transiti.DOCVIP

《管理沟通（双语）》问题答案 CHAPTER 1 Management Communication in Transition 1. What do managers do all day? (1)Managers spend their time engaged in planning, organizing, staffing, directing, coordinating, reporting, and controlling. (2)Managers are in constant action. (3)Managers show similar patterns, they spend most of their time interacting with others, both inside and outside the organization. (4)Most management work is conversational. 2. What roles do managers play? (1)Interpersonal Roles. These roles include Figurehead role, Leader role, and Liaison role. (2)Informational Roles. These roles include monitor, disseminator and spokesperson. (3)Decisional Roles. These roles include entrepreneur, disturbance or crisis handler, resource allocator and negotiator. 3. What are major characteristics of the Manager’s job? (1)Time is fragmented. (2)Values compete and the various roles are in tension. (3)The job is overloaded. (4)Efficiency is a core skill. 4. What varies in a manager’s job? (1)The entrepreneur role is gaining importance. (2)So is the leader role. Managers must be more sophisticated as strategists and mentors. (3)Managers must create a local vision as they help people grow. 5. List management skills required for the Twenty—First Century (1) Technical skills. These are most valuable at the entry level, but less valuable at more senior levels. (2) Relating skills. These are valuable across the managerial career span and are more likely to help you progress and be promoted to higher levels of responsibility. (3) Conceptual skills. These are least valuable at the entry level, but more valuable at more senior levels in the organization. 6. What does verbal interaction (talk) include? (1) One梠n梠ne conversations. (2) Telephone conversations. (3) Video teleconferencing. (4) Presentations to small groups. (5) Public speaking to larger audiences. on7. Why the major channels of management communication are talking and listening (1)A series of scientific studies have served to