XX公司品管部计划.docVIP

XX公司品管部计划二00六年品管部计划 一、XX年的工作核心 今年是公司的细节服务和信息管理年。品管部的工作分为两大块：一是梳理各流程细节，进行各流程细节服务研讨会，细化流程；二是改变业主满意度情况调查方式，由各客服中心负责调整为公司内部第三方负责。 二、XX年的工作重心 针对05年度工作中存在的工作缺陷与不足，06年品管部的工作重心主要有以下几个方面： 年度品管部工作重点由品质督导转为品质支持。设立品管部金点子信箱，更好的履行品质支持的功能； 年公司将更加关注细节服务内容，品管部根据部门特点提供品质培训支持，详见《XX年培训计划》； 杭州地区有重点地进行平均每月一次的例行督导，不少于十次；浙江省内项目一年三次，浙江省外的项目一年一次； 针对信息年的特点，改变业主满意度情况调查方式，由各客服中心负责调整为公司内部第三方负责。收集业主信息、整合业主需求，为各客服中心制定下阶段细节服务方向提供客观依据； 根据以上材料，每四个月召开一次品质管理分析会议，更好的体现品质支持的内容。 三、XX年质量目标： 序号 质量目标 目标值 主要保证措施 例行督导 次 次 次 杭州市内一年十次 浙江省内一年三次 浙江省外一年一次 主题督导活动 次 配合各专业部门开展主题活动，结合例行督导不定期进行 Writing material: three hundred philosophical storiesThe three hundred chapter of philosophical story1, a turkey and a cow idle gossip, Turkey said: I want to fly to the top of the tree, but I have no courage to say. Cattle: why I do not eat the cow dung, they are very nutritious. Turkey eat a cow dung, and found it did give it enough power fly to the root branch, the second day, the turkey ate more dung, fly to the second tree branches, two weeks later, the proud Turkey proudly flew to the top of the tree, but soon, a farmer saw it, quickly to shoot it down from the tree.The survival of 1: luck can let you reach the top of the peak, but can not let you stay there.2, the crow stands on the tree, the whole day doing nothing, rabbit saw a crow, ask: can I like you, the whole day what all need not stem? About the crow: of course, what is not?? so, the rabbit is under the tree on the ground began to rest, suddenly, a fox appeared in fox, it jumped to catch the rabbit, swallowed it.Survival of the road 2: if you want to stand and do nothing, then you must stand tall, very high.3, a bird bird fly to the south for the winter. The weather is very cold, and almost frozen bird. So, fly to a large space, after a cow there, in a pile of cow dung in the small bird, frozen bird lying on the dunghill, feel very warm, gradually gradually wake up, it is warm and comfortable lying, and soon began to sing songs, only a passing wildcat