2016年成考英语第六章书面表达复习课件要素.ppt

投诉信 定义:投诉信是表达不满的信件 例如:1.对所购物物品的质量不满； 2.对周围噪声的不满； 3.对服务的不满。 投诉信的内容:描述情形、提出不满、要求弥补等。 首先描述情形，即说明问题；然后提出不满，说明不好的服务或劣质的商品给自己带来的负面影响；最后要求合乎情理的补偿。 例一 Jan.12,2014 Dear Mr.Choi, I am writing to inform you that the goods we ordered from your company have not been supplied correctly. On 5 December 2013, we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. This error put our firm in a difficult position,as we had to make some emergency purchase to fulfill our commitments to all our customers.This caused us considerable inconvenience. I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies. I look forward to hearing from you by return. Yours sincerely Li Yuan Purchasing officer 原文大意 订货单号码:768197 谨通知您，贵公司给我们送的订货有误。 2013年12月5日我们发给贵公司的订货单上注明是12000个超常寿命电池。但昨天收到的运货只有1200个电池。 这一错误将我公司陷入一个困难的境地。我们不得不紧急购买以填补我们对客户的承诺。给我们带来了极大的不便。 我希望贵公司立即补上所缺数额，并保证以后不再发生类似事件。否则，我们会寻求别的供货公司。 希望尽快得到答复。 例二 June30,2014 Dear Sir or Madam: I have recently ordered a new pair of soccer cleats(item#6542951) from your website on June21.I received the order on June26. Unforunately,when I opened it I saw that the cleats were used.The cleats had dirt all over it and there was a small tear in front of the left toe would go.My order number is A To resolve the problem,I would like you to credit my account for the amount charged for my cleats,I have already went out and bought a new pair of cleats so sending another would result in me having two pairs of the same cleats. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me,you can reach me at(555)555-5555. Sincerely, Li Yuan 原文大意 6月21日，我在贵网站订购了一双防滑足球鞋(商品号:6542951)，并于6月26日收到订货。遗憾的是，当我打开包裹时发现这双鞋是旧的。鞋的表面很脏，左脚鞋的前方有一小块撕裂。我的订单号是:A 要解决这个问题，我希望