operations and supply chain management 13th testbank Chap001.doc

Chapter 01 Operations and Supply Chain Management ? True / False Questions? 1.?Efficiency means doing the right things to create the most value for the company.?True????False ? 2.?Effectiveness means doing the right things to create the most value for the company.?True????False ? 3.?A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.?True????False ? 4.?A worker can be efficient without being effective.?True????False ? 5.?A process can be effective without being efficient.?True????False ? 6.?Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firms primary products and services.?True????False ? 7.?The term value refers to the relationship between quality and the price paid by the consumer.?True????False ? 8.?Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.?True????False ? 9.?Central to the concept of operations strategy are the notions of operations focus and trade-offs.?True????False ? 10.?Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable.?True????False ? 11.?Todays leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible.?True????False ? 12.?Concept-to-cash refers to the idea of generating revenue from licensing of patent rights or other intellectual property.?True????False ? 13.?OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.?True????False ? 14.?OSCM is a functional field of business with clear line management responsibilities.?True????False ? 15.?The supply network can be thought of as a pipeline through which cash, material an