《散客服务.ppt

散客导游服务 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 一、散客旅游的特点 二、散客旅游产品的形式 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 散客旅游的特点 批量小 批次多 预定期短 要求多 变化多 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 1)旅游方式不同:旅游团队行程由旅行社安排,散客的行程则是自行安排;2)人数不同:旅游团队一般是10人以上,散客则是10人以下;3)服务内容不同:团队服务按计划进行,散客旅游的随意性较强;4)付款方式和价格不同:团队旅游费用在出游前一次性支付,散客旅游则是零星现付;5)服务难度不同:散客旅游没有领队和全陪,服务难度更大。 幻灯片 2 散客旅游与团队旅游的区别 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 散客旅游产品的形式 单项委托服务 旅游咨询 选择性旅游 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 单项委托服务 单项委托服务是指旅行社为散客提供的各种按单项计价的可供选择的服务。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 单项委托服务主要有： 这类服务主要有：抵离接送，行李提取，保管和托运、代订机、车票和饭店，代租汽车，代办出入境、过境临时居住和旅游签证，代向海关办理申报检验手续，代办国内旅游委托，导游服务等 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 单项委托服务 受理散客来本地旅游的委托 办理散客赴外地旅游的委托 受理散客在本地的各种单项服务委托 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 旅游咨询服务业务形式 网络咨询 人员咨询 信函咨询 电话咨询 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 选择性旅游 选择性旅游的概念 选择性旅游产品的形式 选择性旅游销售的途径 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 选择性旅游 选择性旅游是旅行社通过招徕，将赴同一旅游目的地的来自不同地方的旅游者组织起来，分别按单项计价的旅游方式。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 销售途径 设立旅行社的门市柜台 建立销售代理网络 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile