汽车商务英语第2版教学课件作者张素容汽车商务英语(P1--13)肖婷修改最终课件.pptVIP

汽车商务英语 Part Two(lesson1--13) 张素容 何小青 主编 ISBN 978-7-111-24296-8 Lesson 1 Customer Reception Ⅰ Lesson 2 Customer Reception Ⅱ Lesson 3 Customer Development Lesson 4 Information collection Lesson 5 Automobile Introduction Lesson 6 Price Discussion Lesson 7 Bargain Striking Lesson 8 Terms of Payment Lesson 9 Settling Complaints Lesson 10 Customer Feedback Lesson 11 Maintenance Reception Lesson 12 vehicle Maintenance Lesson 13 Motor Insurance My car needs servicing. Mrs. Green gets to KaiDa Motor Garage, Wang-a desk clerk, receive him. Part Three: Situations Situation B W :Good morning, Madam. May I help you? G :Yes, my car needs reparing. Can I get it done here? W: Certainly, Madam. What’s the matter with your car? G :I heard the bang-ping noise from my car three days ago. W :Oh, really? Is it a big bang or small bang? G :A small bang I think, but it seems to be getting a little louder. W: Oh? We’ll check it for you. G :Can I get my car back tomorrow? W :We’ll try our best. But it depends on what the noise problem is. I’ll give you a call when we know the problem. Please fill paperwork and leave your telephone number to us. We will call you in time. G :OK. Lesson 11 (The next day, Mrs. Green wants to fetch her car. She is dialing…) W :Hello, KaiDa Motor Garage. G :Hello, this is Tina Green. I sent my car to your garage yesterday. I’d like to know if I could fetch my car this afternoon. W :Wait a moment, please. I will check it for you. G :Ok, thank you. W :Eh…Mrs. Green, we are planning to call you right now. There is something wrong with the shock absorber and it needs to be replaced. G :So….? W :Don’t worry. Our mechanic is replacing the new shock absorber for you. G :Oh, it’s so good. Can I get my car back this afternoon? W :No problem. G :By the way, what about the costs? W:280 RMB. G :Thank you. See you this afternoon. W :See you. Lesson 11 Make your choice according to the situation B E. 280 RMB 5. Does Mrs. Green satisfy with the servi